Questions about ordering, shipping, and returns? Here are the answers.
How long will my order take to arrive?
Orders ship within the US and usually arrive in 3–5 business days. You'll receive tracking information once your order ships.
Is shipping really free?
Yes — shipping is free anywhere in the US. No minimum order, no code needed.
Will my gift arrive by Christmas?
Order by Dec 10 for Christmas delivery. Orders placed after Dec 10 may still arrive in time, but we can't guarantee it.
What is your returns policy?
We accept returns within 30 days of delivery, for both defective and non-defective items, and we accept exchanges. The customer pays return shipping. Please contact us through the contact form first, and we'll confirm the return address and next steps.
How do personalized and photo gifts work?
There's no photo upload at checkout. After you order a personalized blanket or pet photo ornament, we'll confirm your photo by email — photo instructions are confirmed by email after ordering. Please use the email address on your order, and include your order number in your reply.
How do I contact you?
Please use the contact form on our Contact page, and include your order number if your question is about an order.